Frequently asked questions

How can I track an order?

Tracking details are sent to the email used at checkout after the order is dispatched.

When will my order arrive?

Order processing normally takes 1–2 business days. Estimated delivery is 3–5 business days after processing.

Can I return an item?

Eligible items can be returned 30 days after delivery. Review the refund policy for conditions and instructions.

Where can I get product help?

Email support@fexavio.shop or call 210-912-8169 before placing an order.